Shipping Policy

Every Little Wings Letter begins as a small act of care and is sent with the hope of making a child feel seen, encouraged, and remembered. Because each letter is thoughtfully prepared and mailed by post, we want families to clearly understand what to expect.

1. Mailing Schedule

All subscription letters are mailed on or around the 1st of each month.This allows us to prepare all letters together so every child receives their monthly message consistently.

2. Processing Time

Letters are prepared in advance of the monthly mailing date. This includes personalization, printing, packaging, and postal preparation.

3. Delivery Times

Delivery times vary depending on location and postal services.

* Canada: typically a few business days after mailing

* United States: typically a few additional business days after mailing

These timeframes are estimates only and are not guaranteed. Actual delivery may vary due to postal delays, holidays, weather conditions, or customs processing.

4. Shipping Areas

We currently ship to:

* Canada

* United States

Availability may be expanded in the future as our service grows.

5. Address Accuracy

Please ensure all mailing information is complete and accurate at checkout.We are not responsible for delays, non-delivery, or returned mail resulting from incorrect or incomplete address information provided by the customer.If an error is discovered, please contact us as soon as possible and we will do our best to assist.

6. Missing or Delayed Letters

If a letter has not arrived within a reasonable time after the mailing date, please contact us.While postal services are outside our control, we will always do our best to help investigate and resolve issues fairly and promptly.

7. A Note From Us

Each envelope carries more than paper—it carries encouragement, imagination, and the reminder that someone is thinking of your child.We treat every letter with care and gratitude.